Change your mind? No worries. We are here to help! (BUT HOLD ON TO YOUR PACKAGING!!)
While our products are NON-REFUNDABLE (we custom make each piece to order), just contact us within 10 days for a CREDIT. Your CREDIT EXPIRES AFTER 30 DAYS. You will need to contact use directly to redeem your CREDIT.
Items that are NOT eligible for credit (aka final sale):
-ORIGINALS
-ITEMS PURCHASED ON SALE OR FROM THE OUTLET
-CUSTOM PIECES
We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If the product arrives damaged, shoot us an email at hello@johnbeardcollection.com within 3 days of arrival- include no less than 5 images of the damage and your order number. You may use the original packaging to return the product, but JBC holds no responsibility for the shipping costs. Damaged products are eligible for credit, but must be returned to receive the credit. Returns can be shipped to the JBC studio at:
120 Cumberland Park Drive #205
Saint Augustine, FL
32095
We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If the product arrives damaged, shoot us an email at hello@johnbeardcollection.com within 3 days of arrival- include no less than 5 images of the damage and your order number. You may use the original packaging to return the product, but JBC holds no responsibility for the shipping costs. Damaged products are eligible for credit, but must be returned to receive the credit. Returns can be shipped to the JBC studio at:
120 Cumberland Park Drive #205
Saint Augustine, FL
32095
We’ve made it easy!
First, click the product image/name to view the item’s product page. Select what size and framing option you’d like and the quantity. You have the choice to select Google Pay and check out immediately, or you can click the “add to cart” button to check out when you are ready. To view the contents of your cart and initiate checkout, click the shopping cart icon at the top right corner of the website. A pop-up will open, click the “Check Out” button. If you are a return customer, you can choose to log in to your account where it reads “Already have an account? Log in” for your information to be autocompleted. If you are a new customer, follow the steps prompted (enter contact information, shipping address, payment information and billing address). Upon completing these forms, click Place Order and you’ll be done! An email confirming your order will be sent your way!